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Dear Colleague,

CRM, Customer Experience Management, Customer Value Proposition and Customer Lifecycle Management have gained increased relevance in these times, as deregulation continues and markets become more liberalized the world over.

4th Enhancing Customer Experience, Loyalty and Retention in Telecom” is a forum featuring presentations by leading experts, thought provoking debates and enlightening case studies, helping telecom operators addressing the needs of the future.

 
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Topic of discussion includes:

  • Acquiring & Retaining customers in a competitive market
  • Optimum use of Technology to create customer value
  • Understanding how customer experience touch points can capitalize your customer experience
  • How can we support lifecycle management with loyalty programs
  • Understanding the economics of customer loyalty
  • Key ingredients to become a real customer-centric company
  • Creating engagement platforms instead of marketing campaigns
  • Global perspectives on managing positioning activities

Interactive Panel discussions:

  • How can you link Customer Experience to financial value?
  • Using innovative distribution strategies
  • Driving operational excellence in CEM
  • How would you define User Experience Strategy?
  • Keeping up with your customer – how to build meaningful customer engagement

Confirmed Speakers:

Miguel Angelo Soares
Chief Marketing Officer, Unitel Angola

Bertus van der Vyver
Executive Head: Customer Portfolio Management(Consumer) Telkom SA

Vitul Kwatra
Group Director Customer Service, Airtel Africa

Megan Ashman
Former GM Customer Management MTN SA

Adrian Robson
Vodacom South Africa, Executive Head Division,Customer Acquisition

Tinyiko Seane
Executive Head: Small and Medium Business ServicesPortfolio Management Telkom SA

Masego Mathambo
BTC Botswana, GM Customer Care

Otis T. Makahamadze
Econet, GM Customer Care

Pauline Warui
Safaricom, Kenya, Director Customer Care

View complete list of speakers

 
 
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CONFIRM YOUR PARTICIPATION TODAY

For all details regarding this event please contact
Jennifer John
E: jennifer.john@fextons.com
T: +91 80 8690 8798
http://www.fextons.com

 
 
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