|
InfoCom’s customers recognised superior services as integral part of InfoCom’s added value
Stuttgart, Germany — 5th January 2008 —
Geared towards meeting the needs and maintaining client satisfaction, InfoCom has been offering Client Support
completely free of charge, as an integral part of its offer. Thanks to this approach, InfoCom continues to
build on a reputation of providing the very solution to clients’ problems with unmatched success. InfoCom
strongly believes in being accountable to its customers as it allows them to voice their questions through
an unlimited support service, for how long and so often as needed, free of change. InfoCom is dedicated
to provide the most rapid turn around time: during 2008, the turn around time has been further reduced to
an average response time of 24 hours.
InfoCom’s experts are available free of charge where customers may schedule a tele/video
conference to discuss topics and issues related to the products or services they are subscribed
to. At all times, clients may talk to InfoCom’s pool of experts responsible for any content
included in their subscription. InfoCom strongly believes that communication with the
customers does not end when purchase is made. It is an assurance to stay in touch with
customers all throughout and to reliably provide timely information when clients most need it.
InfoCom’s offices in Europe and Asia are open for all client inquiries and are able to adapt
to client demands thanks to a highly dynamic and responsive approach. Eventually, InfoCom’s
multicultural environment makes it possible to foster a privileged professional relationship
of proximity on a factual and personal level with our clients.
In the past years the company’s continued success lies on its people working together.
Its commitment to strive for accuracy, consistency and flexibility to meet the customers'
varied needs, even proactively going beyond, has satisfied customers through its years in the business.
About InfoCom
InfoCom GmbH is a market research and consultancy company with almost
20 years experience providing strategic analyses and planning assistance
to stakeholders in the telecommunications, IT and multimedia industries.
InfoCom GmbH’s independent and fact-based analyses highlight trends
and opportunities, supporting decision makers to understand market
dynamics in order to improve their competitive advantage.
Back to Press Releases
|
