Do you want to know how to improve the customer experience whilst lowering your operational costs?
Do you need to learn how to deliver a simple and consistent customer experience across multiple touch points?
If so, come and find the answers to these critical questions at Telecoms IQ's Customer Experience Management: Eastern European summit - the only event dedicated to the Eastern European telecoms market, or any operator wanting to know how to improve CEM within a limited budget.
Taking place in Prague between 24th-27th September 2012, you can >>download the full agenda now<< to discover the innovative case studies and interactive sessions that you will learn from, including:
• CASE STUDY: Learn from Telefónica Czech Republic how to measure and report the customer experience and use your results to prioritise CEM investments and drive change
Plus, take advantage of the additional learning opportunities during our interactive workshop sessions:
Pre-Conference Workshop: Monday 24th September 2012:
Post-Conference Workshop: Thursday 27th September 2012:
With the opportunity to meet a speaker panel of VPs and Directors in charge of the customer experience and over 11 hours of interactive learning and networking sessions, can you afford to miss out?
Customer Experience Management in Telecoms: Eatern European Summit