Customer Experience Management in Telecoms: Eastern European Summit
24th - 27th September 2012, Angelo Hotel, Prague, Czech Republic
Brochure | Website | Download Centre | Register

Dear Colleague,

Do you want to know how to improve the customer experience whilst lowering your operational costs?

Do you need to learn how to deliver a simple and consistent customer experience across multiple touch points?

If so, come and find the answers to these critical questions at Telecoms IQ's Customer Experience Management: Eastern European summit - the only event dedicated to the Eastern European telecoms market, or any operator wanting to know how to improve CEM within a limited budget.

Taking place in Prague between 24th-27th September 2012, you can >>download the full agenda now<< to discover the innovative case studies and interactive sessions that you will learn from, including:

CASE STUDY: Learn from Telefónica Czech Republic how to measure and report the customer experience and use your results to prioritise CEM investments and drive change
PANEL DISCUSSION: How do you support your customers' growing demand for mobile data and ensure a good experience whilst maximising revenue? Panellists from: Orange Poland, KPN and Omnitel
CASE STUDY: Hear from Vodafone Romania how to radically increase your first call resolution rates and improve operational efficiency within the call centre
CASE STUDY: Understand how Turk Telekom have dramatically improved their customers' billing experience whilst delivering significant cost savings

To find out more details about the programme, >>download the brochure now<<, or respond to this email and I will send you a copy.

Plus, take advantage of the additional learning opportunities during our interactive workshop sessions:

Pre-Conference Workshop: Monday 24th September 2012:
Scrutinising how to implement customer experience improvements within a limited budget

Post-Conference Workshop: Thursday 27th September 2012:
Examining how to deliver a consistently positive customer experience across multiple channels and touch points

With the opportunity to meet a speaker panel of VPs and Directors in charge of the customer experience and over 11 hours of interactive learning and networking sessions, can you afford to miss out?

For more information and to reserve your place, simply:

Phone: +44 (0) 20 7368 9737
Book online:

Kind regards,

Julie Coates

Conference Producer

Customer Experience Management in Telecoms: Eatern European Summit

P.S. Don't forget to >>download the brochure<<, or reply to this email and I will send you a copy.