Customer ExperienceSummit logo


With special thanks to InfoCom, I'd like to share with you the 4th Customer Experience Summit taking place May 21-23, 2012 at the Miami Biscayne Bay, Miami, FL. With high levels of interest and organizations such as Equifax, GEICO, American Express, JPMC, Navy Federal Credit Union, Caterpillar Inc, Mitsubishi, Beyond the Rack on board, I wanted to make sure members of InfoCom get the chance to take advantage of this opportunity!

This event will be an important networking opportunity for customer experience professionals and will enable you to strengthen your customer satisfaction strategy and increase your bottom line ROI. View the brochure

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View the brochure now for full details

Highlights Include:

  • Keynote: Changing The Corporate Culture To Customer Centric 
    : Cheryl Hughey, Senior Director of People, Southwest Airlines
  • [Live Debate] Customer Experience Showdown!
          : Miami Heat Vs. Miami Dolphins
  • Leveraging KPIs To Be Proactive In Meeting Customer Feedback
    Dan Allen, Head of Experience Design & Improvement, AAA
  • Implementing A Successful Mobile & Tablet Strategy
    : Alonda Williams, Director of Mobile Customer & Partner Experience, Microsoft 
  • [Site Tour] American Airlines Arena
    : VP of Season Tickets & Services, Miami Heat

Customer Experience Indifference: Is Uninspired Service Killing Your Brand?
: Are you continually coaching your customer service and tech support professionals to empathize with your customer's experience? If not, you can never create a consistent, brand-building customer service experience. In this article you will get to read about what happened and the lessons that were learned. Read the article now.

CRM Done Right According to Harvard Business Review
: This Customer Management iQ article on a recent study by Harvard Business Review discusses the wide range of companies that have recently been successful in implementing CRM systems. Read the article now.

Are You Driving the Retail Customer Experience?
: Competing on the basis of the shopping experience is not a novel idea. Many world class firms like Walt Disney, Southwest Airlines and Hard Rock Hotels have built significant businesses by leveraging an experiential-based business and marketing model. Read the article now.

Please don't hesitate to reach email me with any questions.


Gahwui Kim
Marketing Manager


PS. Don't wait- click here for easy online registration.

Register by April 13, 2012 and use the code 4CES_InfoComEM1 to ensure maximum savings. Note that there are discounted group rates available as well.